{"id":4395,"date":"2014-01-01T10:00:49","date_gmt":"2014-01-01T15:00:49","guid":{"rendered":"http:\/\/blog.nccomputertech.com\/?p=4395"},"modified":"2014-01-01T10:00:49","modified_gmt":"2014-01-01T15:00:49","slug":"surface-pro-2-users-wait-for-microsofts-firmware-fix","status":"publish","type":"post","link":"https:\/\/nccomputertech.com\/techtalk\/2014\/01\/01\/surface-pro-2-users-wait-for-microsofts-firmware-fix\/","title":{"rendered":"Surface Pro 2 users wait for Microsoft’s firmware fix"},"content":{"rendered":"

\"\"<\/a><\/p>\n

Even as Microsoft promised to speed up work on a re-release for a flawed Surface Pro 2 firmware update, customers continued to damn the company for the fiasco.<\/p>\n

Microsoft yanked the firmware update earlier this month, about a week after it shipped the non-security fixes on December 10. Surface Pro 2 owners had complained that the update reduced their tablets\u2019 battery life and spontaneously changed how the devices went into or out of the power-saving sleep mode.<\/p>\n

Originally, Microsoft said that it would re-release the firmware update \u201cafter the holidays,\u201d which the company confirmed should be interpreted as some point after New Years Day, or January 1, 2014.<\/p>\n

However, this week the Redmond, Washington company revised its timeline. \u201cWe are working to release an alternative update package as soon as possible,\u201d a spokeswoman said via email on Thursday. She declined to be more specific about the re-release\u2019s availability, reiterating only that it would be ASAP.<\/p>\n

Microsoft has not said whether the update will repair already-affected Surface Pro 2 tablets.<\/p>\n

By the comments posted to Microsoft\u2019s Surface Pro 2 support forum, many owners had run out of patience.<\/p>\n

\u201dCome on Microsoft\u2014give us a date for release of a fix\u2014confirm what an update will fix and exactly when it will be available,\u201d said TrevM in a message posted Thursday on one of the longest support threads about the firmware problems. \u201cMy [Surface Pro 2] is now a major pain. All I want to do is use it and not spend hours trying to make it stable when this is the least I would expect!\u201d<\/p>\n

Returns reported<\/p>\n

Some customers have returned their Surface Pro 2 tablets for replacements, or simply given up on the device.<\/p>\n

\u201dI\u2019m quite fortunate that I had just purchased my machine 2 weeks ago,\u201d said someone who identified himself as Mario. \u201cI took my 128GB model back and exchanged it for a new 128GB pre-update, and what a difference. It was night and day.\u201d \u201cI am a consumer and accountant and dropped $1100 on the Surface Pro 2 last month with my bonus money,\u201d a Computerworld reader reported via email Friday. \u201cNow the thing won\u2019t turn on. I will bring it back to Best Buy.\u201d Microsoft launched the Surface Pro 2, its second-generation Intel-powered tablet, in late September.<\/p>\n

It has had to pull flawed updates before\u2014in October, Microsoft yanked the Windows RT 8.1 update after customers reported it \u201cbricked\u201d their tablets\u2014but typically the firm reissues fixes within a few days.<\/p>\n

The slower response to the December 10 issues may have been due to engineering staff shortages during the holidays, the complexity of a fix or a combination of the two.<\/p>\n

A few people took the problems in stride, and urged people to be patient. But others said the update had soured them on Microsoft and its two-in-one tablet.<\/p>\n

\u201dI think the question is no longer \u2018When does this get fixed?\u2019 It\u2019s been too long already,\u201d said beemr on Tuesday in another long thread. \u201cNow the question is, \u2018How does Microsoft regain our trust?\u2019 It is absurd that they haven\u2019t released a firmware [update] that would at the very least just undo the December 10 update. It would seem to me that the overheating (twice for me) and constant charging, draining, charging would take a toll on the lifespan of our SP2\u2019s. Microsoft needs to take ownership and extend its standard and Microsoft Complete warranties by at least another year.\u201d<\/p>\n

As of last Friday afternoon, Microsoft had not reissued the update.<\/p>\n

via Surface Pro 2 users wait for Microsoft’s firmware fix | PCWorld<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

Even as Microsoft promised to speed up work on a re-release for a flawed Surface Pro 2 firmware update, customers […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[3,5,10,11],"tags":[373,1055],"class_list":["post-4395","post","type-post","status-publish","format-standard","hentry","category-hardware","category-microsoft","category-technology","category-windows","tag-firmware","tag-surface-pro-2"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/papNkV-18T","jetpack-related-posts":[{"id":6660,"url":"https:\/\/nccomputertech.com\/techtalk\/2014\/10\/17\/microsoft-rolls-out-surface-2-firmware-updates-promises-wi-fi-update-for-surface-pro-3\/","url_meta":{"origin":4395,"position":0},"title":"Microsoft rolls out Surface 2 firmware updates, promises Wi-Fi update for Surface Pro 3","author":"NCCT","date":"October 17, 2014","format":false,"excerpt":"Microsoft may well be close to launching a new version of its Windows RT tablet, but it's continuing to roll out improvements to its current one in the meantime. The company has today begun pushing out a bunch of firmware updates for the Surface 2, bringing a range of fixes\u2026","rel":"","context":"In "Hardware"","block_context":{"text":"Hardware","link":"https:\/\/nccomputertech.com\/techtalk\/category\/hardware\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":5864,"url":"https:\/\/nccomputertech.com\/techtalk\/2014\/07\/01\/some-surface-pro-3-users-complain-of-wi-fi-woes-after-first-day-firmware-update\/","url_meta":{"origin":4395,"position":1},"title":"Some Surface Pro 3 users complain of Wi-Fi woes after first-day firmware update","author":"NCCT","date":"July 1, 2014","format":false,"excerpt":"\u00a0 Ten days after launch, Microsoft is still trying to squash the bugs in its Surface Pro 3 tablet. As Ed Bott at ZDNet reports, some users have been complaining of connectivity problems over 802.11ac Wi-Fi networks. Complaints have also popped up on Microsoft's support forums, with users noting slower\u2026","rel":"","context":"In "Hardware"","block_context":{"text":"Hardware","link":"https:\/\/nccomputertech.com\/techtalk\/category\/hardware\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":2953,"url":"https:\/\/nccomputertech.com\/techtalk\/2013\/07\/15\/microsoft-surface-rt-gets-150-price-cut-worldwide\/","url_meta":{"origin":4395,"position":2},"title":"Microsoft Surface RT gets $150 price cut worldwide","author":"NCCT","date":"July 15, 2013","format":false,"excerpt":"Update: Microsoft has made the Surface RT price cuts official. The base 32GB model is now $350, the 64GB variant will be $450, and either of them with an included Touch Cover will be $450 and $550 respectively. The new prices are in effect at retail stores worldwide as well\u2026","rel":"","context":"In "Microsoft"","block_context":{"text":"Microsoft","link":"https:\/\/nccomputertech.com\/techtalk\/category\/microsoft\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":9054,"url":"https:\/\/nccomputertech.com\/techtalk\/2016\/10\/31\/this-week-in-tech-586-the-ais-are-talking\/","url_meta":{"origin":4395,"position":3},"title":"This Week in Tech 586: The AIs are Talking","author":"NCCT","date":"October 31, 2016","format":false,"excerpt":"https:\/\/www.youtube.com\/watch?feature=player_detailpage&v=9psAmv8d_oc Apple announces the MacBook Pro with Touch Bar, Microsoft announces the Surface Studio and Windows 10 Creators Update, Twitter kills Vine and lays off almost 10% of its workforce, Google Home arriving next week, DirecTV Now gives 100 channels for $35, and Uber delivers 50,000 Budweisers with their Otto\u2026","rel":"","context":"In "Technology"","block_context":{"text":"Technology","link":"https:\/\/nccomputertech.com\/techtalk\/category\/technology\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/img.youtube.com\/vi\/9psAmv8d_oc\/0.jpg?resize=350%2C200","width":350,"height":200},"classes":[]},{"id":6416,"url":"https:\/\/nccomputertech.com\/techtalk\/2014\/09\/09\/microsoft-re-releases-withdrawn-updates\/","url_meta":{"origin":4395,"position":4},"title":"Microsoft re-releases withdrawn updates","author":"NCCT","date":"September 9, 2014","format":false,"excerpt":"Microsoft has re-released the remaining August updates that the company had withdrawn. 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