{"id":3251,"date":"2013-08-23T10:00:51","date_gmt":"2013-08-23T14:00:51","guid":{"rendered":"http:\/\/blog.nccomputertech.com\/?p=3251"},"modified":"2013-08-23T10:00:51","modified_gmt":"2013-08-23T14:00:51","slug":"cable-and-internet-service-providers-offer-the-worst-customer-service","status":"publish","type":"post","link":"https:\/\/nccomputertech.com\/techtalk\/2013\/08\/23\/cable-and-internet-service-providers-offer-the-worst-customer-service\/","title":{"rendered":"Cable and Internet service providers offer the worst customer service"},"content":{"rendered":"

\"\"<\/a><\/p>\n

Cable television providers and Internet service providers are among the worst around with regard to customer service. A recent poll of 235 companies across 19 different industries found cable television providers ranked dead last followed closely by ISPs according to research firm Temkin Group.
\nThe firm asked participants to rank the satisfaction of their experience with various companies on a scale of 1 (very dissatisfied) to 7 (completely very satisfied). From there, Temkin did the math and ranked each company with a net satisfaction score as a percentage.
\nTelevision service provider Charter Communications ranked dead last at 22 percent followed by Time Warner Cable at 25 percent, Cox Communications at 28 percent and Comcast and Verizon at 30 percent each. As for Internet service, Qwest, Verizon and Charter Communications finished at 31 percent while Comcast ranked nearly as low at 32 percent.
\nOn the opposite end of the scale, banks, fast food chains and grocery chains all scored favorably among consumers. At the top of the list was USAA as an insurance carrier and a bank with a score of 76 percent and 75 percent, respectively. Fast food chains Chick-fil-A and Sonic Drive-In finished at 70 and 69 percent while grocery chains Hy-Vee, Trader Joe\u2019s, Publix, H.E.B. and Aldi all ranked 67 percent or better.
\nData for the study was collected from a third-party online survey of 10,000 participants during January 2013. Survey takers were asked to identify and rate companies they had used within the past 60 days.
\nvia Cable and Internet service providers offer the worst customer service – TechSpot<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

Cable television providers and Internet service providers are among the worst around with regard to customer service. A recent poll […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[10],"tags":[164,244,533,542,573],"class_list":["post-3251","post","type-post","status-publish","format-standard","hentry","category-technology","tag-cable-tv","tag-customer-service","tag-internet","tag-internet-providers","tag-isps"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/papNkV-Qr","jetpack-related-posts":[{"id":8378,"url":"https:\/\/nccomputertech.com\/techtalk\/2015\/06\/05\/comcast-customer-satisfaction-rating-plummets-again\/","url_meta":{"origin":3251,"position":0},"title":"Comcast customer satisfaction rating plummets again","author":"NCCT","date":"June 5, 2015","format":false,"excerpt":"Image: Aurich Lawson \/ Thinkstock Comcast's customer satisfaction scores have dropped again in all three triple-play categories, with the nation's largest cable and broadband company faring particularly poorly in pay-TV service. The American Customer Satisfaction Index's (ACSI) latest annual report on telecommunications and information, released today, places Comcast at the\u2026","rel":"","context":"In "Technology"","block_context":{"text":"Technology","link":"https:\/\/nccomputertech.com\/techtalk\/category\/technology\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/nccomputertech.com\/techtalk\/wp-content\/uploads\/2015\/06\/sad-trombone-is-sad-640x360.jpg?resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/nccomputertech.com\/techtalk\/wp-content\/uploads\/2015\/06\/sad-trombone-is-sad-640x360.jpg?resize=350%2C200 1x, https:\/\/i0.wp.com\/nccomputertech.com\/techtalk\/wp-content\/uploads\/2015\/06\/sad-trombone-is-sad-640x360.jpg?resize=525%2C300 1.5x"},"classes":[]},{"id":2916,"url":"https:\/\/nccomputertech.com\/techtalk\/2013\/07\/13\/cable-providers-eager-to-enter-internet-streaming-market\/","url_meta":{"origin":3251,"position":1},"title":"Cable providers eager to enter internet streaming market","author":"NCCT","date":"July 13, 2013","format":false,"excerpt":"It appears some of the nation\u2019s largest TV providers are feeling the heat from Netflix and other streaming services. Not only did DirecTV purchase Hulu to give it some expertise in this area, but the company is now trying to secure over-the-top (OTT) rights from programmers. The purpose of OTT\u2026","rel":"","context":"In "Technology"","block_context":{"text":"Technology","link":"https:\/\/nccomputertech.com\/techtalk\/category\/technology\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":7663,"url":"https:\/\/nccomputertech.com\/techtalk\/2015\/02\/25\/google-warns-fcc-plan-could-help-isps-charge-senders-of-web-traffic\/","url_meta":{"origin":3251,"position":2},"title":"Google warns FCC plan could help ISPs charge senders of Web traffic","author":"NCCT","date":"February 25, 2015","format":false,"excerpt":"Google is warning that the Federal Communications Commission's net neutrality plan could have unintended consequences that help Internet service providers charge Web services for sending traffic. FCC Chairman Tom Wheeler's plan would reclassify broadband providers as common carriers on two fronts, in the service they provide home Internet customers and\u2026","rel":"","context":"In "Networking"","block_context":{"text":"Networking","link":"https:\/\/nccomputertech.com\/techtalk\/category\/networking\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":8046,"url":"https:\/\/nccomputertech.com\/techtalk\/2015\/04\/16\/att-but-not-verizon-and-comcast-sue-fcc-over-net-neutrality\/","url_meta":{"origin":3251,"position":3},"title":"AT&T, but not Verizon and Comcast, sue FCC over net neutrality","author":"NCCT","date":"April 16, 2015","format":false,"excerpt":"Out of the many lawsuits filed this week against the Federal Communications Commission, just one came from a major Internet service provider: AT&T. AT&T made no secret of its opposition to the FCC's net neutrality order, but it was reported last month that trade groups rather than individual ISPs would\u2026","rel":"","context":"In "Technology"","block_context":{"text":"Technology","link":"https:\/\/nccomputertech.com\/techtalk\/category\/technology\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/nccomputertech.com\/techtalk\/wp-content\/uploads\/2015\/04\/att-logo-300x150.jpg?resize=350%2C200","width":350,"height":200},"classes":[]},{"id":5571,"url":"https:\/\/nccomputertech.com\/techtalk\/2014\/05\/16\/netflixs-many-pronged-plan-to-eliminate-video-playback-problems\/","url_meta":{"origin":3251,"position":4},"title":"Netflix\u2019s many-pronged plan to eliminate video playback problems","author":"NCCT","date":"May 16, 2014","format":false,"excerpt":"NEW YORK CITY\u2014For all of Netflix\u2019s complaints about Internet service providers harming video performance, one of the company\u2019s top technology experts is confident that the streaming company can solve most of its customers\u2019 problems. David Fullagar, Netflix\u2019s director of content delivery architecture, spoke about the company\u2019s plans Monday at the\u2026","rel":"","context":"In "Networking"","block_context":{"text":"Networking","link":"https:\/\/nccomputertech.com\/techtalk\/category\/networking\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/nccomputertech.com\/techtalk\/wp-content\/uploads\/2014\/05\/netflix-hardware-640x231.png?resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/nccomputertech.com\/techtalk\/wp-content\/uploads\/2014\/05\/netflix-hardware-640x231.png?resize=350%2C200 1x, https:\/\/i0.wp.com\/nccomputertech.com\/techtalk\/wp-content\/uploads\/2014\/05\/netflix-hardware-640x231.png?resize=525%2C300 1.5x"},"classes":[]},{"id":5828,"url":"https:\/\/nccomputertech.com\/techtalk\/2014\/06\/20\/fcc-looking-into-complaints-that-broadband-isps-are-dragging-their-heels\/","url_meta":{"origin":3251,"position":5},"title":"FCC looking into complaints that broadband ISPs are dragging their heels","author":"NCCT","date":"June 20, 2014","format":false,"excerpt":"The U.S. Federal Communications Commission is looking into complaints from Netflix and some Internet backbone providers that several large broadband providers have been refusing for years to upgrade their backbone connections as a way to slow video traffic that competes with their own services. Following a public spat this week\u2026","rel":"","context":"In "Networking"","block_context":{"text":"Networking","link":"https:\/\/nccomputertech.com\/techtalk\/category\/networking\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"_links":{"self":[{"href":"https:\/\/nccomputertech.com\/techtalk\/wp-json\/wp\/v2\/posts\/3251","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nccomputertech.com\/techtalk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/nccomputertech.com\/techtalk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/nccomputertech.com\/techtalk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/nccomputertech.com\/techtalk\/wp-json\/wp\/v2\/comments?post=3251"}],"version-history":[{"count":0,"href":"https:\/\/nccomputertech.com\/techtalk\/wp-json\/wp\/v2\/posts\/3251\/revisions"}],"wp:attachment":[{"href":"https:\/\/nccomputertech.com\/techtalk\/wp-json\/wp\/v2\/media?parent=3251"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/nccomputertech.com\/techtalk\/wp-json\/wp\/v2\/categories?post=3251"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/nccomputertech.com\/techtalk\/wp-json\/wp\/v2\/tags?post=3251"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}