{"id":1836,"date":"2013-04-19T10:14:01","date_gmt":"2013-04-19T14:14:01","guid":{"rendered":"http:\/\/blog.nccomputertech.com\/?p=1836"},"modified":"2013-04-19T10:14:01","modified_gmt":"2013-04-19T14:14:01","slug":"apple-launches-replacement-program-for-select-apple-tv-products","status":"publish","type":"post","link":"https:\/\/nccomputertech.com\/techtalk\/2013\/04\/19\/apple-launches-replacement-program-for-select-apple-tv-products\/","title":{"rendered":"Apple launches replacement program for select Apple TV products"},"content":{"rendered":"<p style=\"text-align:center;\"><a href=\"http:\/\/www.techspot.com\/news\/52260-apple-launches-replacement-program-for-select-apple-tv-products.html\"><img decoding=\"async\" alt=\"\" src=\"http:\/\/nccomputertech.files.wordpress.com\/2013\/04\/apple-tv.jpg\" \/><\/a><\/p>\n<p>An internal document allegedly sent to AppleCare employees, official retail stores and authorized resellers reveals a replacement program for third generation Apple TV products affected by Wi-Fi issues. The issues in question include not being able to locate or join a Wi-Fi network as well as intermittent connections, according to 9to5Mac.<br \/>\nIn the memo, Apple said they have determined that a very small number of third generation Apple TV products may be affected. Sales partners are informed that Apple will replace affected products for up to two years from the original date of purchase free of charge pending approval from an Apple technician.<br \/>\nApple noted that the last four letters of the serial number of the Apple TV must be DRHN while the fourth and fifth alphanumeric characters of the serial number must contain one of the following pairs: H9, HC, HD, HF, HG, HH, HJ, HK, HL, HM, HN, HP, HQ, HR, HT, HV, HW, HX, J1, J2, J3, J4, J5, J6, J7, J8 or J9. It\u2019s worth pointing out that the initial bulletin indicated these letters would be in the third and fourth positions but that\u2019s since been updated.<br \/>\nA series of troubleshooting steps must also be followed before a replacement can be issued which includes verifying the unit is running software version 5.2.1 or later, eliminating any source of potential Wi-Fi interference and isolating the issue to the Apple TV. If all of these requirements are met, Apple will issue a free replacement.<br \/>\nvia <a href=\"http:\/\/www.techspot.com\/news\/52260-apple-launches-replacement-program-for-select-apple-tv-products.html\" target=\"_blank\">Apple launches replacement program for select Apple TV products &#8211; TechSpot<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>An internal document allegedly sent to AppleCare employees, official retail stores and authorized resellers reveals a replacement program for third [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[2,3,10],"tags":[86,901,1209],"class_list":["post-1836","post","type-post","status-publish","format-standard","hentry","category-apple","category-hardware","category-technology","tag-apple-tv","tag-replacement-program","tag-wifi-issues"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/papNkV-tC","jetpack-related-posts":[{"id":9910,"url":"https:\/\/nccomputertech.com\/techtalk\/2025\/02\/11\/slap-and-flop-siri-ios-18-3-update-apple-music\/","url_meta":{"origin":1836,"position":0},"title":"Slap and Flop &#8211; Siri, iOS 18.3 Update, Apple Music","author":"NCCT","date":"February 11, 2025","format":false,"excerpt":"https:\/\/youtu.be\/Xwqi58VczQ4 What's going on with Siri? iOS 18.3 update is out now, along with a fix to a zero-day flaw. You can buy iPhones on eBay with TikTok installed on them as TikTok is still not available for download on the App Store. And on January 27th, 2010, Steve Jobs\u2026","rel":"","context":"In &quot;Apple&quot;","block_context":{"text":"Apple","link":"https:\/\/nccomputertech.com\/techtalk\/category\/apple\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/img.youtube.com\/vi\/Xwqi58VczQ4\/0.jpg?resize=350%2C200","width":350,"height":200},"classes":[]},{"id":9812,"url":"https:\/\/nccomputertech.com\/techtalk\/2024\/11\/08\/slow-and-steady-m4-macbook-pro-apple-q424-pixelmator\/","url_meta":{"origin":1836,"position":1},"title":"Slow and Steady &#8211; M4 MacBook Pro, Apple Q424, Pixelmator","author":"NCCT","date":"November 8, 2024","format":false,"excerpt":"https:\/\/youtu.be\/etW5-oInyGA As expected following the end of last week's MacBreak Weekly, Apple announced the new M4, M4 Pro, and M4 Max MacBook Pros. Jason recaps the results of Apple's Q424. And Apple acquires Pixelmator. \u2022 Early Apple M4 Pro and M4 Max benchmarks hint at a massive performance boost. \u2022\u2026","rel":"","context":"In &quot;Apple&quot;","block_context":{"text":"Apple","link":"https:\/\/nccomputertech.com\/techtalk\/category\/apple\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/img.youtube.com\/vi\/etW5-oInyGA\/0.jpg?resize=350%2C200","width":350,"height":200},"classes":[]},{"id":9940,"url":"https:\/\/nccomputertech.com\/techtalk\/2025\/05\/16\/the-blue-and-the-gray-m4-macbook-air-m4-max-mac-studio-apple-intelligence\/","url_meta":{"origin":1836,"position":2},"title":"The Blue and the Gray &#8211; M4 MacBook Air, M4 Max Mac Studio, Apple Intelligence","author":"NCCT","date":"May 16, 2025","format":false,"excerpt":"https:\/\/youtu.be\/e_K-4_7i08k Is Apple's 'Sky Blue' really blue? Apple is delaying its 'more personalized Siri' Apple Intelligence features. Is anyone excited about RollerCoaster Tycoon coming to Apple Arcade? And Dropbox now supports Live Photos! ... after ten years. \u2022 Sky (blue)\u2019s the limit: M4 MacBook Air offers lower price, improved camera,\u2026","rel":"","context":"In &quot;Apple&quot;","block_context":{"text":"Apple","link":"https:\/\/nccomputertech.com\/techtalk\/category\/apple\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/img.youtube.com\/vi\/e_K-4_7i08k\/0.jpg?resize=350%2C200","width":350,"height":200},"classes":[]},{"id":9320,"url":"https:\/\/nccomputertech.com\/techtalk\/2018\/04\/08\/this-week-in-tech-661-the-ant-man-canon\/","url_meta":{"origin":1836,"position":3},"title":"This Week in Tech 661: The Ant Man Canon","author":"NCCT","date":"April 8, 2018","format":false,"excerpt":"https:\/\/youtu.be\/BOkNYwQ_k1Y Facebook issues the latest in a long string of apologies.YouTube shooter and the lure of fame. Apple plans its own chips for 2020, Mac Pro for 2019. Is Amazon spending too much on video? Terry Myerson out at Microsoft - the end of the Windows era. FBI seizes Backpage.com.","rel":"","context":"In &quot;Apple&quot;","block_context":{"text":"Apple","link":"https:\/\/nccomputertech.com\/techtalk\/category\/apple\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/img.youtube.com\/vi\/BOkNYwQ_k1Y\/0.jpg?resize=350%2C200","width":350,"height":200},"classes":[]},{"id":9528,"url":"https:\/\/nccomputertech.com\/techtalk\/2019\/03\/10\/third-party-dog-hats-this-week-in-tech-709\/","url_meta":{"origin":1836,"position":4},"title":"Third-Party Dog Hats &#8211; This Week in Tech 709","author":"NCCT","date":"March 10, 2019","format":false,"excerpt":"https:\/\/youtu.be\/-nUG1REHhwU Location Tracking, Facebook Privacy, Breaking Up Big Tech, and More! -- Foursquare Location Tracking Leaps Past the Creepy Line -- Will Zuck Make Facebook Private? -- Thousands of New Millionaires are Coming to San Francisco -- Apple has Big Plans for Self-Driving Cars -- Elizabeth Warren Wants to Break\u2026","rel":"","context":"In &quot;Apple&quot;","block_context":{"text":"Apple","link":"https:\/\/nccomputertech.com\/techtalk\/category\/apple\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/img.youtube.com\/vi\/-nUG1REHhwU\/0.jpg?resize=350%2C200","width":350,"height":200},"classes":[]},{"id":9518,"url":"https:\/\/nccomputertech.com\/techtalk\/2019\/02\/10\/between-the-buns-this-week-in-tech-705\/","url_meta":{"origin":1836,"position":5},"title":"Between the Buns &#8211; This Week in Tech 705","author":"NCCT","date":"February 10, 2019","format":false,"excerpt":"https:\/\/youtu.be\/KZ52Am221no Improving government websites, blocking the big five, Spotify\u2019s podcast move, and more. -- Alphabet Earnings: Google's Cost Per Click -- Cutting out Google, Apple, Amazon, Facebook, and Microsoft -- The US to Ban Huawei 5GTech -- Germany Outlaws Facebook's Business Model -- What if Google Just Doesn't Pay Its\u2026","rel":"","context":"In &quot;Apple&quot;","block_context":{"text":"Apple","link":"https:\/\/nccomputertech.com\/techtalk\/category\/apple\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/img.youtube.com\/vi\/KZ52Am221no\/0.jpg?resize=350%2C200","width":350,"height":200},"classes":[]}],"_links":{"self":[{"href":"https:\/\/nccomputertech.com\/techtalk\/wp-json\/wp\/v2\/posts\/1836","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nccomputertech.com\/techtalk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/nccomputertech.com\/techtalk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/nccomputertech.com\/techtalk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/nccomputertech.com\/techtalk\/wp-json\/wp\/v2\/comments?post=1836"}],"version-history":[{"count":0,"href":"https:\/\/nccomputertech.com\/techtalk\/wp-json\/wp\/v2\/posts\/1836\/revisions"}],"wp:attachment":[{"href":"https:\/\/nccomputertech.com\/techtalk\/wp-json\/wp\/v2\/media?parent=1836"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/nccomputertech.com\/techtalk\/wp-json\/wp\/v2\/categories?post=1836"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/nccomputertech.com\/techtalk\/wp-json\/wp\/v2\/tags?post=1836"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}